Security

The ChargePoint Network is founded on the latest, most advanced security technologies available to ensure that your financial and personal information remain private and that all communications between you and charging stations remain secure.

Individualized Password

When you sign up for online access, we ask you to create your own username and password, to access your accounts. This information is encrypted during transmission.

Security Questions

We require ChargePoint Network users to select security questions and provide answers. If we ever need to confirm your identity, your correct answers to security questions will help us verify it's you.

Timed Log-Off

Our system will automatically log you off if there is inactivity. This reduces the risk of others accessing your information from an unattended computer.

Credit Card Information

The ChargePoint Network meets requirements established with the PCI Data Security Standard (PCI DSS). The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help the ChargePoint Network protect your account data

Communications Security

All communications are between your Web browser, the ChargePoint Network and gateway-charging stations are encrypted. The ChargePoint Network uses some of the strongest forms of encryption commercially available for use on the Web today including HTTP over SSL. Local wireless communication between charging stations is secured using wireless dynamic mesh 802.15.4 high security mode.

Secure Servers

The ChargePoint Network is housed on secure servers that are protected 24 hours a day including a powerful firewall that blocks unauthorized entry.

Additional Security Measures

The ChargePoint Network layered approach to security extends beyond a unique username and password, encrypted communications, and secure servers. We have additional security measures that may be activated in response to certain activities or events. If we are suspicious of any charging station access, we may restrict access to charging stations, access to accounts or prevent certain types of transactions. These measures safeguard your identity and your accounts. Further proof of identity may be required before your ChargePoint Network access is restored.